Karnataka Sakala Services Act was passed in 2011 to provide guarantee of services to citizens in the state of Karnataka with a stipulated time limiting to citizen related services. The act came to be known as Sakala act since November 2012. Karnataka is the tenth state to incorporate an act under Right to Public Services legislation. Sakala program of the Government of Karnataka is backed by a comprehensive IT network, developed by National Informatics Centre (NIC) to provide solution and service and to monitor the services.
Sakala project is headed by IAS officer Shalini Rajneesh who is currently serving as Principal Secretary, Department of Personnel & Administrative reforms, Govt. of Karnataka.
Sakala model has been recognized both nationally and internationally for providing an innovative ‘citizen friendly’ technology driven and ‘business like’ Governance model.
1.ISO 9001-2008 certification (2014).
2.Google cub innovator award (2012).
3.National e-Governance award for outstanding performance in citizen centric service (2013).
4.National award for the Government category of the quality council of India D.L.Shah Quality awards (2014).
Visit Sakala E-Portal